Job Description What you get to do in this role: We are currently seeking a Staff Database Engineer to join our Database SWAT team (Software Action Team).
The Database SWAT Team ensures the production stability of our customer application(s) and infrastructure services from an operations perspective.
Our engineers are responsible for production stability and "champions at all service levels" and act as the last level of support for our customers ( internal and external ). The ideal candidate for this position is a database engineer / database admin with a background in database technologies, performance analysis, and troubleshooting skills.
The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers.
In this role you will support the infrastructure by learning the platform from end to end.
What you get to do in this role: Develop automation tools to facilitate and improve day-to-day operations Become an SME in production triage, gain broad knowledge across ServiceNow's application and codebase, work with all the groups within Engineering/Operations, and groups outside of Operations (e.g.
Customer Support).
Learn how to identify bugs and solve challenging performance issues quickly .
SWAT provides an excellent opportunity to learn and grow as a well-rounded problem and performance analyst.
Qualifications To be successful in this role you have: 6+ years of performance engineering/database experience with PostgreSQL - MySQL - MariaDB 6+ years of experience supporting or testing large-scale web-based distributed applications 6+ years of hands-on experience working on a SaaS, PaaS, or Cloud Infrastructure product/solution Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions Strong problem-solving and analytical skills with an aptitude for learning new technologies And most importantly, eagerness to learn everything about the ServiceNow Platform Desired Skills: Experience with Postgres and MySQL query tuning and database performance optimization Experience with ServiceNow platform, scripting, tuning, and troubleshooting is highly preferred.
Scripting: basic shell scripting, Python, Javascript Good understanding of schemas, table spaces, indexing, and database performance optimization Familiarity or knowledge of CentOS/RedHat operating system Formal experience on a DevOps or Performance or support team supporting a Web-Based application is desired GCS-23 Not sure if you meet every qualification?
We still encourage you to apply!
We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths.
Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information Work Personas We approach our distributed world of work with flexibility and trust.
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
Learn more here .
Equal Opportunity Employer ServiceNow is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates.
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ****** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S.
Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune.
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