Srt13736 Technical Support Agent Iii (100% Wfh)

**About Us**

Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter.

**Job Summary**

**Objective**

Delivering a customer service high quality experience through inbound and outbound calls. Provide solutions to customers under stipulated policies and procedures, to make sure that objectives set are met successfully.

**Primary Job Responsibilities**

**Requirements**:

- **English level (85 %>) (Must).**:

- **2 years of Call Center experience (Must)**:

- **Travel related experience (Must)**:

- Knowledge of native Sabre as GDS (Desired)
- Knowledge of fares, airline contracts, rules & regulations, and ticketing (Desired).
- Knowledge of ticketing procedures for Airlines, Hotels, and Ground Transportation.
- Strong computer skills and the ability to navigate through multiple systems to research information quickly.

**Responsibilities**:

- Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges and schedule changes.
- Work out of Sabre and a variety of internal tools and systems to assist guests with Hopper air, hotel and ground transportation bookings.
- Help users navigate the Hopper portal, troubleshoot bugs and provide guidance on new features.
- Ensure industry standards and regulatory requirements for information security and data protection are met.
- Demonstrate a duty of care attitude by providing an exceptional level of customer service to all users who contact Hopper,
- Maintain a positive and professional demeanor while listening and responding to all customer inquiries.

**Skills/Knowledge/Abilities**

**Education**

Associates

High school diploma or equivalent