Provides Customer and Sales Support by managing customer inquiries, assisting with opportunity management, and facilitating communication across teams to ensure seamless operations.
Handle initial responses for solutions pricing and quoting of simple requests within the assigned territory.
Assist with forecasting and managing the pipeline for assigned-territory customers.
Provide support to customers on questions or issues related to solutions pricing and quoting, becoming a subject matter expert on supplier lines, tools, and processes.Primary Duties and Responsibilities: Handle inbound calls via 800# to support both customers and sales reps and provides the first call response focused on providing pricing and quoting the customer identified solution.Engages with the customer to understand the scope of the solution request.
Utilizes knowledge and tool sets to configure, price, quote, and process requests for specific hardware, software, services for identified configuration design solutions.Works cooperatively with management and others across the organization to achieve shared objectives.
Offer project support, including sharing specifications, pricing, and promotions.Provides assigned-territory customers with information to assist in making additional decisions regarding our OEM's solutions and services.Uses internal resources to resolve or escalate all pertinent pre-sales issues, e.g., credit, engineering, etc.
Effectively follows through on commitments.Follows up on all opportunities and monitors the pipeline activity to close within the identified forecast period.Ensures accurate opportunity details are communicated and documented in CRM.Contributes information to forecast consolidations.
Participates in meetings and opportunity reviews for customers in the assigned territory.
Maintains integrity of customer information in customer systems, as appropriate.Knowledge and Skills Demonstrated subject matter expert working knowledge of product, pricing, customer service, and sales strategy.Demonstrated subject matter expert working knowledge of simple configuration solutions design, including tools, products and services, practices, procedures and methods.
Demonstrated ability to identify and use appropriate tools to price simple configuration requests.
Demonstrated working knowledge of sales and quoting systems.
Demonstrated verbal, written, interpersonal communications skills sufficient to collaborate work in a successful team environment and effectively interface with supplier and customer representatives by telephone and e-mail.
Demonstrated subject matter expert attention to detail and the ability to organize, prioritize, and accomplish multiple tasks based on identified process requirements.
Ability to perform mathematical calculations.
Knowledge of distribution industry.Work Experience Requirements: 3 years of experience in inside sales support, or another related role.
?Education & Certification Requirements: Associate Degree in business, IT, or related field or an equivalent combination of formal education, training and directly related job experience.Product/supplier certifications as required.Key SkillsWhat's In It For You?Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed.
Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.Don't meet every single requirement?
Apply anyway.
At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.
You may be exactly the person we're looking for!We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.