10+ years of experience in Corporate Real Estate Facilities Management and workplace projects, in large and complex international organizations.
- 7+ years of experience with senior management and leadership responsibilities
- Bachelor's Degree or equivalent in related field.
- Experience in Free Trade Zone regulations and compliance.
- General knowledge and understanding of statutory compliance requirements for Facilities Management.
- Experience in leading cross functional operations and process driven structures across a geographically and culturally widespread portfolio with remote team management.
- Ability to manage strategic partners and establish relationships with key stakeholders and policymakers.
- Strong analytical, root cause and continuous improvement skills.
- Full mastery of written and spoken English.
- Must be able to travel regularly across the entire region.
As a member of the Global Real Estate & Facilities (GREF) team overseeing corporate offices in several LATAM countries, this position will manage all facility and property activity in the region.
The role will be based in San José, Costa Rica.
In addition to owning the day to day facilities operations for all corporate office sites in Region, the role also partners with transaction management on space acquisition and project management on initial programing and post-occupancy projects.
We seek a senior leader who demonstrates proven success in building and running a fast-growing facilities organization, delivering a large volume of simultaneous complex projects and programs with demanding timelines.
This role combines team leadership, project management and transaction management.
Key job responsibilities
- Builds, mentors, develops, and coaches a team of RE&F managers/vendor partners and their teams to execute operations and to strengthen their leadership and assist in achieving career growth.
- Drive strategy and direction for site operations consistent with global program guidelines and vision; think globally, execute locally
- High level relationship management with customers, continually adding to a portfolio of business leads in a dynamic environment
- Manage third party contractors/vendors engaged in operating and maintaining sites
- Support the creation and delivery of operational objectives facilities services, programs and contracts in the portfolio
- Provide strategic direction to facilities management teams (direct reports and outsourced vendor teams) who oversee facilities operations of sites
- Participate in any site/country/portfolio level crisis including local FM, HR, GREF Leadership, Corp Sec, Business Assurance & Continuity (program leader/risk/legal as required)
- Accountable for annual budget including the development, financial variance reports and operations analysis
- Assures capital projects, operations projects and re-configurations are managed by facilities teams with outstanding customer service
- Further develops standards and procedures as business and customer needs evolve
- Partner with Workplace Strategy teams on new initiatives, site retrofits, etc.
- Responsible for managing portfolio-wide program operations such as reception, mail/post services, moves/adds/changes, and post-occupancy-projects
- Partner with procurement on opportunities to RFP and/or negotiate service contracts
- Drive and support special projects and strategic initiatives for the portfolio
- Work with corporate legal counsel to manage contracts and day to day operations where applicable
- Collaborate with cross-functional partners such as HR, IT, Corporate Security, Safety/Emergency Preparedness, Business Assurance and Continuity.
-Establishes and maintains open, positive relationships with cross-team members and customers (Amazon employees)
- Conducts regular site condition inspections and solves for systemic deficiencies identified
- Collaborate with global peers to ensure consistency, lessons learned, and best practices across regions
- Prepares and presents project proposals to business leaders for review and approval
About the team
The Global Real Estate and Facilities (GREF) team provides real estate transaction expertise, business partnering, space & occupancy planning, capital investment program management and facility maintenance and operations across the globe.
We partner with suppliers to ensure quality, innovation and scalability with Amazon's business and utilize customer driven feedback to continuously improve and exceed employee expectations.
The Global RE&F vision is to provide the best workplace and community experience for our customers, colleagues and the planet.
- Experience in Project Management, procurement, workplace and moves.
- Ability to thrive in a fast-paced and deadline-orientated environment.
- Team player who is willing to roll up their sleeves to get the job done.
- International Facilities Management Experience.