JLL supports the Whole You, personally and professionally.
We're JLL— a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Role Purpose
The Global Real Estate & Facilities (GREF) team manages the corporate office portfolio and aims to provide a safe, sustainable, and efficient work environment to accommodate growth and enable our client's employees to innovate and delight customers. The Global Project Management Office (GPMO) drives and supports consistency and scalability for delivery of non-construction projects, processes, and documentation across all regions.
The AMER Project Manager will be part of the GPMO under the AMER team, collaborating and aligning closely with the Global and other regional teams around the world managing and delivering local and global projects of all sizes, supporting the client in constantly raising the bar for customers.
The Project Manager will focus on executing projects against the agreed scope and timeline but will also act as an advisor to the project sponsor and stakeholders, identifying risks and opportunities associated with their projects. Project Managers are more than timekeepers - they gain a deep understanding of evolving customer needs and are instrumental in transforming projects to deliver against those. You'll be working frequently with clients, so you'll need to build strong relationships with them. Likewise, you'll need to be proactive and engaging; and make sure that the clients' expectations are met each time.
Desired skills and experience for this job
Experience in managing local and global projects, ideally in real estate and facilities where the deliverables impact customers, operational teams and processes.
Ability to work on multiple projects at the same time.
Relentless and tenacious drive to deliver results and achieve expected outcomes.
Comfortable with working across multiple geographies and cultures, virtually, across several time zones, in a highly dynamic organization.
Strong analytical capabilities, combining ability to dive deep into data and anecdotal feedback, analyze status quo and synthesize findings.
Experience in driving change management plans aimed at setting up new services or profoundly transforming existing ones.
Strong organizational skills and capacity to prioritize and escalate in a complex, fast paced environment.
Hands on approach, show attention to detail and ownership.
Proven track record of interaction with multiple stakeholders at all levels of the organization and establishing effective relationships.
Great communication skills are a must, combined with ability to moderate large forums, facilitate dialog with stakeholders and clearly present outcomes and risks.
An excellent level of English is mandatory, other languages are a plus.
Project management certification and experience in utilizing project management tools are additional benefits.
What this job involves
Lead and manage operational (non-construction) projects of all sizes both locally and globally, including complex, cross-functional projects requiring alignment from all GREF regions.
Be able to strategize with project sponsors, challenge outcomes and propose deliverables to ensure fit for purpose and scalable solutions.
Provide regular detailed reporting on project status, calling out critical milestones, risks with impact and mitigations, bottlenecks and blockers with path to green.
Manage the end-to-end project lifecycle and take ownership of delivering across all project stages.
Collaborate closely and support Business as usual Program Managers - who own delivery of particular GREF services - in continuous improvement projects, supporting both in setup of the necessary projects as well as execution all the way through to business as usual stabilization (Project Close).
Support project sponsors & other stakeholders in defining & writing business requirements, which may include collaborating with the GREF Technology team to determine the technical requirements and/or operational teams to assess the customer impacts.
Make the right trade-off between schedule, resources and scope to ensure timely and successful delivery of the project.
Assemble project teams with support of project sponsor, define mechanisms of team collaboration and schedule appropriate interaction.
Collaborate with global stakeholders, being eithe