**Job Title: Senior Credit & Collections Manager**
**Reports To: Order to Cash Director**
**Group/Division: Global Business Services**
**Career Band: 08**
**Job Track: Management**
**Location: Costa Rica**
**No. of Direct Reports: xxx reports**
- The role is leading a large portion of the Order to Cash (OtC) function in Costa Rica, with an annual performance of $9.6B+
- Has controllership of all Invoice to Cash end-to-end processes for all groups Costa Rica currently support.
- The Manager is expected to achieve all operational targets (Cash collection, overdue debt targets, bad debt and cash allocations) and company targets for Team management & team engagement (Company's Employee Involvement Survey)
- Effectiveness in this role require strong leadership and excellent people management skills.
- Experience in a senior position within credit and collections is essential to fully grasp the complexity of the job.
**Key Responsibilities**:
- End to end expertise of OtC function.
- Clear vision and guidance delivered to OtC group.
- Consulting Sr Manager on accurate forecasting of all key Performance Indicators
- Delivery of operational performance to senior leadership
- Clear communication and business partnering with support business units and key stakeholders across the region (examples: Customer Care, Commercial and Accounting teams)
- Ensure the performance of all tasks is carried out in line with company policies across all group managers, internal controls and Sarbanes-Oxley requirements / Point of Entry and coordination for audit request and recommendations.
- Overview Adherence of all groups to all Service Level Agreements in place
- Approval, review and sign off of customer credit limits, up to the value of $500k, while maintaining an appropriate level of credit risk (credit limits, held orders and Bad debts)
- Consulting Sr Manager for Review of customer financial statements, using financial expertise and knowledge of customer base and local market conditions for credit limit assessment.
- Coordinate and overview adherence to third party collection process of delinquent accounts to maintain credible receivable, including establishing relationships with collection agencies and collection attorneys for all groups and keep abreast of all law pertaining to collection, bankruptcy, bonds, liens and judgements.
- Attend and present in commercial monthly and quarterly business reviews
- Overview appropriate documentation maintenance and other information in the customer credit files for all groups.
- Act as escalation point regarding compliance with staff members, the policies and procedures of security agreements (guarantees, liens, bonds, etc.)
- Keep abreast of all law pertaining to collection, bankruptcy, bonds, liens and judgments.
- Participate in appropriate trade and credit groups.
- Conduct revenue / volume reviews impacting headcount vs workload.
- Liaise with territory Sales leaders on credit holds and possible account terminations, and review future potential of key accounts, based on analysis of financial data.
- Involvement in revenue recognition, ensuring adherence to Thermo Fisher Scientific policies
- PPI (Practical Process Improvement) Champion and role model for the organization
- Active member of OTC Steering Committee
- Driver for OTC project implementation for global standardization processes
- Admin for internal productivity funnel across all groups NA
- Initial point of contact from GPO and PPI for coordination of projects
- Other projects and responsibilities as assigned
**Skills Required**:
- Senior level leadership
- Senior level communication
- Strong background in developing, mentoring and managing performance
- Skilled level of analysing and interpreting financial statements
- Advanced knowledge of accounting principles
- Effective listening, verbal and written communication level
- Team player who works productively with wide range of levels
- Proven track record of high level judgment and decision-making ability
- Accuracy and attention to detail
- Demonstrated diplomacy,integrity and ethical standards
- Problem-solving and analytical ability
- Superior organizational skills
- Manages time effectively and adapts quickly to changing priorities
- Comfortable in a fast-paced environment
- Strong project management and multi-tasking skills
- Complies with equal employment opportunity laws, regulations and company policies related to discrimination in hiring, performance managing, promotion and compensation, including sexual harassment
**Contacts**:
- Has contact with various levels of company employees and external customers
**Minimum Requirements/Qualifications**:
- Degree in credit management/accounting, or equivalent professional qualification
- Ideally CICM qualified or working toward qualification
- SME system knowledge in multiple ERPs (example: Oracle E1, SAP) and collection software (CForia) is essential to perform this role effectively and efficiently
- Pr