:End to end expertise of OtC function.Clear vision and guidance delivered to OtC group.Consulting Sr Manager on accurate forecasting of all key Performance IndicatorsDelivery of operational performance to senior leadershipClear communication and business partnering with support business units and key stakeholders across the region (examples: Customer Care, Commercial and Accounting teams)Ensure the performance of all tasks is carried out in line with company policies across all group managers, internal controls and Sarbanes-Oxley requirements / Point of Entry and coordination for audit request and recommendations.Overview Adherence of all groups to all Service Level Agreements in placeApproval, review and sign off of customer credit limits, up to the value of $500k, while maintaining an appropriate level of credit risk (credit limits, held orders and Bad debts)Consulting Sr Manager for Review of customer financial statements, using financial expertise and knowledge of customer base and local market conditions for credit limit assessment.Coordinate and overview adherence to third party collection process of delinquent accounts to maintain credible receivable, including establishing relationships with collection agencies and collection attorneys for all groups and keep abreast of all law pertaining to collection, bankruptcy, bonds, liens and judgements.Attend and present in commercial monthly and quarterly business reviewsOverview appropriate documentation maintenance and other information in the customer credit files for all groups.Act as escalation point regarding compliance with staff members, the policies and procedures of security agreements (guarantees, liens, bonds, etc.)Keep abreast of all law pertaining to collection, bankruptcy, bonds, liens and judgments.Participate in appropriate trade and credit groups.Conduct revenue / volume reviews impacting headcount vs workload. Liaise with territory Sales leaders on credit holds and possible account terminations, and review future potential of key accounts, based on analysis of financial data.Involvement in revenue recognition, ensuring adherence to Thermo Fisher Scientific policiesPPI (Practical Process Improvement) Champion and role model for the organizationActive member of OTC Steering CommitteeDriver for OTC project implementation for global standardization processesAdmin for internal productivity funnel across all groups NAInitial point of contact from GPO and PPI for coordination of projectsOther projects and responsibilities as assignedSkills Required:Senior level leadershipSenior level communicationStrong background in developing, mentoring and managing performanceSkilled level of analysing and interpreting financial statementsAdvanced knowledge of accounting principlesEffective listening, verbal and written communication levelKnowledge leader in DSO, bad debt and other OtC related subjectsTeam player who works productively with wide range of levelsProven track record of high level judgment and decision-making abilityAccuracy and attention to detailDemonstrated diplomacy,integrity and ethical standardsProblem-solving and analytical abilitySuperior organizational skillsManages time effectively and adapts quickly to changing prioritiesComfortable in a fast-paced environmentStrong project management and multi-tasking skillsComplies with equal employment opportunity laws, regulations and company policies related to discrimination in hiring, performance managing, promotion and compensation, including sexual harassmentContacts:Has contact with various levels of company employees and external customersMinimum Requirements/Qualifications: Degree in credit management/accounting, or equivalent professional qualificationIdeally CICM qualified or working toward qualificationSME system knowledge in multiple ERPs (example: Oracle E1, SAP) and collection software (CForia) is essential to perform this role effectively and efficientlyPrevious experience in similar position preferredNon-Negotiable Hiring Criteria: Excellent computer skills and knowledge of the Microsoft Office software (Outlook, Excel, PowerPoint, Word, etc.)Fluent in English and if specified, another European language may be requiredDemonstrated leadership skillsLocation & Working Conditions:• Costa Rica, Shared Service Centre• Works in HybridThe position involves traveling.
