3+ years experience in program or project management Experience defining program requirements and using data and metrics to determine improvements 3+ years experience working cross functionally with tech and non-tech teams
Job summary
Would you like the opportunity to use your Accounts Receivable expertise to help drive Amazon's flywheel?
Do you want to be involved in new technology launches, process improvement, change management, training programs design and delivery, and other exciting initiatives at global scale?
The Global Accounts Receivable (GAR) team is seeking passionate and energetic Sr. AR Subject Matter Experts to help achieve our vision to provide world-class Order-to-Cash (O2C) experience to our Customers in support of Amazon's journey to become earth's most customer-centric company.
AR SMEs play a critical role in enabling the Global AR Operations vision and strategy.
They do so by ensuring that policies, procedures and technology are correctly deployed, understood and adopted while providing the front line AR Teams (Collections, Cash Application, Customer Maintenance, etc.)
with the training and day to day support needed to operate smoothly and effectively.
The typical day of an AR SME involves troubleshooting issues and answering questions from front line employees, preparing and delivering functional training sessions, reviewing trouble tickets, formulating tools improvement suggestions, writing and grooming user stories, conducting sample-based analysis, performing time studies, conducting UAT for new tools and features, providing feedback to tech teams and process owners, and more.
Primary Responsibilities include:
- Author, catalog and maintain up to date SOPs, process documents and desktop procedures.
- Deliver functional training as part of new hire and ongoing L&D programs.
- Review trouble tickets raised by AR users, identify and address training gaps and escalate to product and tech teams as appropriate.
- Advocate and drive adoption of AR tools, provide reporting and insights and work with front line managers to address adoption gaps.
- Represent users' needs to the tech teams and Global Process Owners by gathering feedback, and writing and grooming user stories.
- Represent the operations community in projects, launches and expansions.
- Write test scripts and conduct UAT for AR tools and features launches.
- Administration and super-user of AR tools.
- Conduct time studies and other efforts to measure the efficiency of the AR operations, the impact of process and tools improvements and to provide feedback to floor managers, product and tech organizations.
A day in the life
About the hiring group
Job responsibilities
- Bachelor's degree
- Experience in training, project management and process documentation
- Mastery with finance technology tools
- International experience at a multinational organization a plus
- Previous experience supporting finance operations projects
- Proficient in data analysis tools a plus
- Experience in ROI and Net Present Value analysis supporting business cases is a plus