Job Summary:
The Senior Collections Analyst position reports directly to the BPO Supervisor.
The Senior Collections Analyst is responsible for performing various financial functions to ensure company invoices, credit checks, and collections are paid/performed in adherence to company policies & procedures.
This position might require travel to client sites that are located outside of Costa Rica area.
This Senior Collections Specialist must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate
**Responsibilities**:
- Collecting outstanding payments from customers, including major, international and specialty accounts.
- Manage key accounts reconciling payment issues and billing disputes.
- Creating bill-backs and / or write off as necessary.
- Setting up new customers in the ERP system.
- Run specific no call reports.
- Maintains accurate records relating to accounts.
- Assist in forwarding delinquent customers to third party collection agencies.
- Develop solid working relationship with sales team to use as a resource in resolving customer related issues.
- Managing and monitoring timely collections of all accounts.
- Provide reports on external and internal collection operations as requested.
- Interact with other departments to resolve discrepancies.
- Generate customer reports.
- Manage customer complaints effectively
- Perform weekly review of customer AR and list problem accounts.
- Research customer questions or concerns.
- Maintain aging reports and an organized follow-up schedule.
- Enter appropriate notes in system to accurately describe all collection action taken or commitments made.
- Work assigned accounts by making phone calls on past due balances.
- Resolve account issues and research discrepancies.
- Deal with issues relating to return merchandise, credit holds, and must have constant rapport with agents.
- Negotiate payment plan with customers.
- Reply to daily incoming correspondence.
- Reconcile account balance as needed.
- Able to handle other administrative functions for accounts assigned, including recording changes of addresses and replying to mail correspondences.
Skills and Experience:
- Fluency in English (English Level B2 Plus)
- 2-3 years of experience in accounting or collections.
- Advanced Student Business Administration or Accounting.
- Advanced knowledge of MS Office tools (Excel and Word).
- Knowledge of ERPs is highly desired (SAP, Dynamics AX, JDE, Syspro, ect.
).