Full-time
Employee Status: Regular
Role Type: Home
Department: Information Technology & Systems
Schedule: Full Time
Shift: Day Shift
**Company Description**:
Experian is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
**Summary of Primary Responsibilities**
- Implement and manage the network and security systems within a secure multi-tenant cloud (AWS, Azure, GCP, & etc.) environment.
- Provides direct support, including after hours, for all network infrastructure in public cloud environments
- Provides technical guidance for broader solution delivery initiatives
- Provides support, including after hours, for Tier 2 & 3 escalated operational issues
- Provides engineering expertise in identification of process improvement and automation opportunities
- Maintain deep technical knowledge of different Network and Cloud technologies and supporting solution areas and develop new technology integrations and solution capabilities.
- Provide network implementation strategies, migration plans, and technical project support for low to high level complexity projects.
- Perform hands on configurations for new deployments
- Prepares Build documents and Operational Support procedures and performs knowledge transfer to the ENOC to ensure a smooth onboarding of new deployments
- Solve problems related to mission critical services and build automation to proactively detect and prevent their reoccurrences
- Convey technical information-solutions to audience using whiteboards, presentations, or written communications in a workshop format.
- Responsibilities include executive and technical-level communications and relationship building to gain credibility-trust of internal and external customers.
- Consult, assess, or audit, design, and interview stakeholders to resolve highly technical requirements.
- Research, evaluate and stay ahead of curve on emerging tools, techniques, and technologies.
- Demonstrate strong 'Consultative based mindset' with strong listening and collaboration skill for uncovering unmet technology-based needs and translating the requirements into strategic solutions
- High motivation level and an appetite for fast-paced team environment; readily adaptable to changing market and organization requirements
- Problem solving mentality using internal and-or external resources
- Excellent verbal and written communication
**Qualifications**:
- 8+ years of validated experience in managing, provisioning, and supporting network technologies in a large globally diverse environment.
- 4+ years of demonstrated experience in managing, provisioning, and supporting network infrastructure in public cloud environments
- High-level hands-on configuration of networking equipment, management tools and network analyzers.
- Experience with the following AWS services: Transit Gateway, Direct Connect, VPC, ALB, NLB, PrivateLink, EKS, and other networking services
- Ability to write detailed methods of procedure and maintain documentation including the creation of Visio drawings.
- Automation experience with Terraform, CloudFormation, Python and-or Ansible strongly preferred.
- AWS Advanced Networking certification strongly preferred.
- Strong networking fundamentals, including strong understanding of TCP-IP, routing and routing protocols, DNS, HTTP, and other network protocols
- Strong troubleshooting skills, including an ability to identify the root cause of network connectivity issues including timeouts, intermittent connectivity, latency issues, firewall drops, asynchronous routing, etc
- Proven expertise working with Global Telecommunications carriers.
- Operational experience with load-balancing technologies and platforms such as Citrix, VmWare, & etc.
- Extensive experience working remotely in a self-managed environment.
**Additional Information**:
**_ This is a permanent home-based role in Costa Rica. No relocation available._**
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
