**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
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**Job Description** What you get to do in this role**:
- Partner with the global business owners to address process improvement and drive efficiency
- Take complete ownership of the business deliverables including any customizations and enhancements in the Sales CRM areas. Reduce cycle time and improve through put and delivery of the IT development team
- Ability to discuss functional and the solution aspects of a project effectively with IT development. Should be quickly able to understand and evaluate the challenges
- Participate, influence and drive cross-functional projects that impact the Sales CRM processes.
- Good communication is a must. Dealing with business partner is very important aspect of this role.
- Managing and coordination of the Regression and User acceptance testing with the users
- Collaborate with key business stakeholders, IT, external partners and third-party software vendors to implement effective and resilient solutions
- Able to juggle multiple projects & tasks and successfully prioritize and deliver results in the face of competing business interests
- Proactively refine upstream solutions to avoid downstream business or IT process and data issues
- Undertake post-implementation business support and troubleshoot and resolve systems issues working with the IT support team
- Nice to have third party software experience related to CRM
- Strong teamwork and interpersonal skills
**Qualifications** To be successful in this role you have**:
- Requires 2-4 years of business analyst experience of which at least 2 years mainly in business analysis with a focus on gathering requirements, process improvements and solution design.
- Experience as a business analyst in the Opportunity lifecycle, with CRM as the core.
- Strong business partnership experience is preferred, with proven track record of successfully driving cross-functional initiatives, enhancements and support issues.
- Exposure to a third party CRM is a must.
JV20
**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
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