Flexible to work in 24/7 shifts in voice and Non-voice environment
- Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike)
- Minimum of 2+ years of experience in a customer service role
- Fluent English written/verbal is required
- Knowledge of MS Office (Word, Power point, etc.)
- A passion to exceed expectations
- Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards
- Good attention to detail and the ability to prioritize in a fast-paced environment, analytical and critical thinking skills
- Genuine customer service orientation with a demonstrated desire to exceed expectations
- Ability to serve multiple customers (Stake holders, Project/Transition managers & Program team)
- Excellent written and verbal communications skills
- Problem solver, ability to troubleshoot issues independently or escalate when necessary - sense of accountability and sound personal judgment
- Ability to multi-task in fast-paced dynamic environment
Job summary
Key job responsibilities
- Handle high volume transactions of scheduling and non-scheduling in nature and other assignments in alignment with standard operating procedures.
- Come up with process improvement ideas and participate in continuous improvement/Lean projects.
- Maintaining highest quality and improving customer experience.
- Address customers' queries in a timely manner.
- Adhere to process level Service Level Agreements.
- Able to work on critical processes which needs dive deep and attention to details.
- Proactive with deliverable and display Ownership.
- Should be able to work with data sets.
About the team
We are looking for a dynamic, organized self-starter to join our Recruiting Services organization in San José location.
Recruiting Services supports Amazon Talent Acquisition organizations with all administrative activities and recruiting coordination, globally.
- Human Resources or Recruiting experience - Exposure to full-life cycle recruiting is a plus - Basic knowledge in recruiting tools (iCIMS, Salesforce and HIRE) - Project management skills - Technical skills to analyze data and present recommendations in a variety of formats..