Experience in an analytical, results-oriented environment with external customer interaction.
- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner
- Experience working with SME retailers is an advantage
- Experience with e-commerce, digital advertising, or media would be an advantage.
Job summary
Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform.
Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon.
Are you interested in innovating to deliver an excellent level of service to Amazon's Selling Partners?
At Amazon International Seller Services (ISS), our mission is to make Sellers successful on Amazon.
ISS helps independent sellers to grow and expand domestically and globally by creating the best tools to help sellers extend their catalog to multiple marketplaces, maximize their ROI by enrolling products in the right programs (e.g.
Fulfilled by Amazon), and provide solutions to start selling in new markets.
We are building a new team in Costa Rica to provide Sellers the necessary support to discover and take advantage of these tools, primarily around Catalog optimization and expansion, global expansion, and program adoption (e.g.
Fulfilled by Amazon), and to gather feedback to improve the experience even further.
Key job responsibilities
- Recruiting Sellers and managing Seller relationship by championing their needs at Amazon
- Supporting the growth of the Sellers' business by adding selection and programs, and delivering on key business opportunities for Sellers
- Supporting key improvement initiatives and projects: drive new product launches and relationship extensions by partnering with the business development and on-boarding teams
- Working with Sellers to improve operational aspects of their business in providing a great consumer experience
- Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships
- Tracking and reporting performance using appropriate metrics.
Achieve productivity and seller satisfaction targets
About the team
- Bachelors or Master's degree or equivalent.
4+ years relevant experience.
- Creative and analytical problem solver with a passion for operational excellence.
- Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required
- Experience navigating complex processes/environment