**_West Monroe isn't a start-up firm, but we act like one._**
From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better.
If you are looking to be a "behind the scenes" technologist, this isn't the place for you. We celebrate driven professionals who thrive in a collaborative environment. Sound interesting? Then West Monroe just might be the place for you.
**Think you're up for the challenge?**
West Monroe is looking for a Specialist to join our Information Technology (IT) Team to focus on the implementation, configuration, and administration of our Learning Management System and Learning Experience Platform.
As an administrator and analyst, you will wear many hats on projects and be responsible for supporting the continuous development and improvement of our talent software products. This role will focus on requirements gathering, testing, documentation, training, and post-deployment support. Working within an Agile/Scrum team, you will assist with deploying a large-scale enterprise solution while learning and growing professionally. This role involves collaborating with key stakeholders to understand functional requirements, participating in backlog grooming, contributing to planned releases, and validating that developed features and capabilities satisfy acceptance criteria and metric goals.
This is an exciting role that will present the challenge of helping the business define talent technologies and processes that will deliver greatest value to our employee-owned firm.
**Key Responsibilities**
- Demonstrate strong understanding of talent software capabilities and limitations and clearly communicate those to internal partners
- Work with key stakeholders to gather, understand, and define business requirements
- Collaborate with other departments and corporate IT groups to ensure solutions meet business requirements and fulfill user stories
- Identify and create inventory of process best practice gaps, while maintaining system documentation
- Lead problem management activities such as issue resolution and root cause analysis
- Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
- Work proactively to remove technical debt and security vulnerabilities, and strive to deliver solutions using talent software products and features without customizations whenever possible
**Qualifications**
- Bachelor's degree in business management, engineering, human resources, or similar preferred
- 2+ years of experience supporting HR software
- Experience working with HR products and suites, i.e. Degreed, LearnUpon (or similar), Workday, or other talent systems
- A "driver" personality - constantly pushing toward clarity and results while balancing the need for great cross-team collaboration
- Desire to learn and continuously improve
- Strong written and oral communication - must be able to work well and communicate effectively with technical and non-technical resources
- Experience working in an Agile/Scrum sprint-based environment; understanding of Agile/Scrum methodology concepts, techniques, and ceremonies strongly preferred
- Ability to multi-task and demonstrate a strong desire to take on new tasks and learn new things
- Ability to analyze, understand, and prioritize business problems
- Work experience in management/technology consulting or professional services industries preferred
