Specialist, Payment Processing – Santa Ana, Costa RicaAre you ready to play your part in a global business that is committed to moving money for better?
Are you interested in playing a critical role within a global FinTech company?
Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive?
Join Western Union as a Specialist in Digital Payments team.Western Union powers your pursuit.As a Specialist, Digital Payments, you will join the Western Union Global Digital Payments Team and will be responsible for analyzing the performance of various products to improve the functionality of bank transfers and card-not-present methods of payments.
These are some of the daily tasks that you will be involved in if you join the team:Role ResponsibilitiesYou will assist customer facing organizations in resolution of inquiries with the support of functional teams and identify patterns in recurring issues based on cases.You'll provide support to your peers globally and will think about how to implement new ideas, products, processes, and improvements.
You will analyze complex business problems and issues using data from internal and external sources to provide insight into decision-makers.
You'll make a difference by consulting users and leading cross-functional teams to address business issues.As part of your role, you will process offline tasks associated with loss management or payments assignments for Digital products at a global scale.
You will complete responses to Digital Banking, bank inquiries and disputes by preparing comprehensive case reviews by applying Fraud critical and analytical skills.
We will require you to demonstrate partnership with any other digital departments such as Incident Management, Payment Product, Compliance, and any others to support customer enquiries or issues.Role RequirementsFluency in English with outstanding verbal, written and listening skills is mandatory.College or higher degree with 1 year of experience working in the financial sector is preferred.Online payments and banking experience preferredGreat teamwork spirit, collaboration with cross functional teams and communication skills.Demonstrate experience navigating through Power BI and Excel for data analysis.Ability to work independently and take ownership of various parts of a project/initiative and follow through until resolutionAdvanced MS Office proficiencyBasicProject Management, Scrum or Agileknowledge in order to actively participate in automation projects.BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( .
Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Costa Rica- specific benefits include:AsociaciónSolidaristaIn house company doctor servicesTransportation services optionsReferral Program awardEmployee Resource Groups (ERG) and committees to volunteer withPan American Medical and Life insuranceCafeteria Discounts