**WHAT YOU'LL DO**:
As a Specialist within the Knowledge & Collaboration Services (KCS) team, you will form an integral part of improving BCG's knowledge base.
Your primary focus will be general Knowledge Capture & Curation activities in the Financial Institutions (FI) Practice Area (PA), such as drafting case descriptions, identifying, extracting and sanitizing meaningful content across various document repositories and sharing it back with the broader BCG community.
Working closely with senior team members, you will contribute to multiple activities and initiatives while providing exceptional customer service to Topic and PA teams.
You will thrive in a learning-rich, fast-paced, deadline-oriented environment that is customer-focused and participate in basic coaching and mentoring of more junior team members.
You will be a good problem solver and will work well independently as well as in a collaborative team environment.
You will welcome the opportunity to grow and learn in an apprenticeship culture where you can quickly build and expand your skill set.
By communicating in a clear and concise manner with a positive and engaged face to the customer, you will assist in building a loyal customer base for the overall KCS team.
BCG's Financial Institutions practice aims to be the consultant of choice for leaders in the financial industry.
We seek to achieve that by helping clients in the industry find their way in this new competitive landscape.
By focusing on underlying customer needs and the fundamental economics of the business, we help banks, brokerages, asset managers and other financial services companies rethink their strategic assumptions and identify winning business propositions.
**YOU'RE GOOD AT**:
- Understanding Knowledge Management (KM) concepts and comprehension of KM as an area of work
- Capturing content from high-impact cases in BCG's FI PA, under supervision of the Content Manager (Team Lead) and Knowledge Team (KT) and in close collaboration with the case teams
- Writing and codifying quality content from BCG case work in the Financial Institutions PA
- Working with the Content Manager to timely identify PA knowledge gaps on BCG's intranet and define strategy to fill it with targeted case curation
- Achieving PA's content quality with the Content Manger to make sure knowledge IP is relevant to the PA and searchable on the intranet
- Working in a well-organized, self-starting fashion with excellent prioritization skills and the ability to work autonomously and as part of a global team
- Adapting per stakeholder requirements with excellent process and planning skills - strong follow through and accountability essential
- Independent and autonomous interactions and communication with Senior Stakeholders, thereby delivering high quality output
- Leading projects/initiatives, fostering collaboration and innovation in the job in order to improve processes
**YOU BRING (EXPERIENCE & QUALIFICATIONS)**:
- Bachelor's degree required - preferably in business, or related research/analysis-intense field
- 2-4 years of relevant work experience or equivalent preferably in Financial Institutions related topics
- Fluency in English
- Excellent business writing skills
- Knowledge of business documents such as proposals, credentials, case studies etc.
is desirable
- Knowledge of content analytics and reporting will be an advantage
- Outstanding interpersonal and communication skills to interact with internal stakeholders while working in a global collaborative team environment
**YOU'LL WORK WITH**:
The Knowledge organization that works in close collaboration with the case teams and other groups within our firm to help create, retrieve, organize, and analyse the knowledge that enables BCG to deliver superior business value for clients.
Our role is to be a trusted partner and catalyst for all parts of BCG in building the development of knowledge as a core competitive advantage - and advancing our firm's reputation as a global leader in business consulting.
Ultimately, our efforts create a firm-wide culture of knowledge sharing and collaboration.
**ADDITIONAL INFORMATION**:
Knowledge & Collaboration Solutions team members are the gatekeepers to both internal and external knowledge at BCG.
We deliver end-to-end content lifecycle as well as enable unparalleled collaboration across BCG and its clients.
We create opportunities for BCGers to increase productivity, efficiency and connectivity by delivering a suite of knowledge and collaboration tools and leverage digital product management, data science and analytics to do so.
We equip over 20,000 BCGers around the globe with bespoke access to external experts and a variety of data and research tools to ensure the most timely and relevant information is readily available.
KCS is made up of a diverse and cross functional team of specialists, project managers, and change agents who provide BCG with seamless access to a fully integrated knowledge ecosy