**Specialist, Digital Review Team Analyst - Santa Ana Costa Rica**Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you want to join a digital revolution? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it's time to join Western Union as a** Specialist, Digital Review Team Analyst**.**Western Union powers your pursuit.****Role Responsibilities**:- Responsible of Digital Review Team floor management and provide real time support in an operation of 70+ analysts.- You will perform analysis and quality monitoring of transactional and call volume via real-time queues, support and foster a positive and high-performing culture within the team.- You will need to be attentive to details and capable of working and prioritizing effectively under stress or in difficult situations.- You will support operation on properly managing workloads, while ensuring a high-quality delivery service and support the operation on volume needs as required.**Role Requirements**:- Proficiency in MS Office programs, including Power Automate, Excel, Word, Power BI, PowerPoint.- Previous experience providing floor support in a fast-paced operational environment.- Demonstrated leadership abilities, preferably with experience.- We require you to be fluent in English - written and verbal skills (English level B2+ minimum).- Formal education bachelor's degree (Business Administration, Finance, or Industrial Engineering) and desired Yellow belt certified or commit to getting certified.**Here are some skills, attributes, and qualifications you will have**:- Analytical, problem solving, good communication and customer service skills.- Strong ability to multitask, proactive, make fast decisions independently, self-motivation, and results-oriented approach.- Schedule flexibility, including weekends and national holidays.**We make financial services accessible to humans everywhere. Join us for what's next.**Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.**Benefits**You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a fewYour Costa Rica- specific benefits include:- Asociación Solidarista- Paid time off including extended maternity leave- In house company doctor services- Continuing Education- Transportation services options- Parking spaces- Hybrid model work- Flexible Working Schedules if applicable- Referral Program award- Employee Resource Groups (ERG) and committees to volunteer with- Carpooling Program- Price Smart membership- Pan American Medical and Life insurance- Cafeteria SubsidyWestern Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.LI-SVAEstimated Job Posting End Date:03-05-2024
