**About the Role**:
As a Customer Support Specialist you will provide outstanding customer support to our clients with our products and services and troubleshoot their technical difficulties.
**Your Area of Focus**:
- Resolve client's issues and questions while working closely with our internal team and external partners
- Provide a positive image to customers by cheerfully assisting customers with problems
- Act as a key team member in our growing company and work closely with people throughout the company
- Help improve our product and processes by contributing to the strategy using your unique insight into challenges faced by our clients and acting as the customer advocate.
- We'll rely on you to be the professional and friendly contact for our clients (many of whom are doctors, practice staff or billers learning about us for the first time). You'll assist customers by answering phone calls and working on cases in a timely, friendly and informative way. You'll have the opportunity to learn about both our company and the Medical Billing industry
- ultimately becoming a Subject Matter Expert on both topics and a trusted resource for our clients
**Your Professional Qualifications**:
- Fluent English (CEFR B2+) verbal and written communication skills, because you will persuade, present and problem solve throughout the day.
- High School Diploma.
- 1+ years answering inbound phone calls and resolving technical software problems.
- Bonus points for having knowledge in using Salesforce, Confluence
- A professional and friendly demeanor for our clients, many of whom are learning about us for the first time
- Ability to be a critical resource to assist customers by answering phone calls and working on cases in a timely, friendly and informative way
- Comfort with most things technical especially Salesforce and Microsoft Office products. Knowing what SaaS stands for is a pretty big deal too
- Proven results in your ability to research/test complex issues (we want to know how you achieved this!)
- Open to learning new things
- Confidence, but not too much. Sense of urgency, but don't get here at 4:00 AM to start your day (no one will be here)
- Awesome sense of humor and empathy for those around you
**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.
**Keep It Simple**:
Healthcare is too complex. We aim to simplify it for everyone.
**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
**Better Together**:
We are diverse, humble, and collaborative. We put the team first and win together.
**Celebrate Success**:
Life is short and joy is underrated. We take time to have fun and celebrate success.
**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
**#LI-SS1 #LI-AH1 #LI-Hybrid**
- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._
