At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
This position is responsible for performing daily client support functions and special projects within World Fuel's Business and General Aviation Client Support Team.
The Specialist position is customer focused and requires an experienced aviation professional that possesses a good working knowledge of World Fuel's primary aviation products, services, and offerings in order to perform Level 1 through Level 3 support.
- This is an entry level position; the incumbent is expected to continually grow their expertise in all WFS support areas._
Key Responsibilities:
- Competently performs daily support functions and special project work as required.-
- Troubleshoots/resolves inquiries related to authorizations, transaction processing, card maintenance, merchant funding and end consumer billing across all WFS retail and contract fuel platforms and gateways.- Identifies and properly route inquiries outside of BGA CST responsibility- Logs all inquiries and confirms successful completion.- Looks to senior team members for guidance as needed in fulfilling client needs.- Displays service excellence, accountability, and a drive for continued learning.- Identifies processes/procedural weaknesses and suggests/implements solutions.- Partners closely and frequently with all World Fuel aviation companies and functional business teams to achieve objectives/daily job duties.
**Requirements**:
- Minimum 2 -5 years in the Customer Service and/or World Fuel Services- Advanced English skills - C1- Displays strong customer service skills and routinely delivers best in class customer experience.- Consistently provides a positive customer experience when handling more sensitive customer inquiries.- Demonstrates the ability to de-escalate tenuous situations and facilitates customer retention.- Routinely demonstrates a high degree of attention to detail, critical thinking, problem solving, and follow through to ensure customer issues are resolved timely and accurately.-
- Demonstrates good understanding and working knowledge of the WFS BGA customers, merchants, vendors, suppliers, competitors, and subsidiaries. Interacts cooperatively and productively with all on a more routine basis to perform position duties.
