Solution Support Specialist

Job Responsibilities:

- Ensures maximum availability and mínimal disruption to business continuity in order to meet all agreed targets, SLA's, and metrics
- Proactively looks for continuous improvement ideas to raise the service quality for better network profitability
- Ensures that all tickets are managed and resolved within the agreed target resolution times (TRT)
- Ensures that all incidents are dealt with according to incident management best practices.
- Manage and Own the Problem Management Process, Develop, co-ordinate and promote the effective functioning of problem management activities across all support teams.
- Good at managing customer/client relationship.
- Ability to stick to deadlines and priorities.
- Resource should work independently in terms of project follow up and daily tasks.
- Strong communication and collaboration skills.

**Requirements**:

- Degree in Computer Science, Information Systems or equivalent experience
- 4-5 years working experience in performing support tasks.
- Basic Windows Server 2008 or higher
- Basic MSSQL 2008 or higher
- Creative problem solving skills and ability to work conceptually
- Customers and end-users focused
- Must be able to communicate effectively in English, both written and oral
- Added advantage with experience in any of these:

- PowerShell is a plus.
- Grafana Monitoring is a plus.
- Forwarding business
- ITIL Certification or equivalent experience