The LATAM Solution Assessment Manager delivers valuable customer insights through supplier-led, Microsoft approved Solution Assessments that use 1st and, where needed, 3rd party discovery and visualized analysis tools to enable customer cloud migrations and modernizations. Applies expertise in cross-segment assessments with focus on Azure and Cloud Security. Drives Solution Assessments through the Microsoft Assessment Desk which lead to positive customer and partner experiences, enable and accelerate cloud migration projects, grow cloud revenue, and reduce Information Technology (IT) vulnerabilities.
**Responsibilities**:
People Management:
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.
Assessment
- Leads team members and provides clarity, direction, objectives, and measurable outcomes to own pre-sales and pipeline generation efforts for their specific geographies, segments, partners, and customers. Provides direction for when engagement and project deals are strategically worth pursuing (e.g., leading to higher revenue, formal plan consumption, qualified pipeline integration). Strikes a balance between the number of engagements and a focus on outcomes; emphasizes engagement impact and anticipates how to transform learnings into output. Develops best practices for outlining frameworks and necessary orchestration, toolsets, and budget needed for engagement kickoffs. Leads team members to handle increasingly complex and large scale engagements as well as to scale engagements through partners and/or suppliers. Oversees and outlines frameworks for engagements across territories, multi-area geographies, or for highly complex accounts. Emphasizes customer facing time when considering project management activities.
- Oversees customer and accounting team research activities across their team, providing direction on mapping insights to targeted solution assessment options
that drive long-term growth. Drives team and provides clarity to ensure deep customer insights are collected, analyzed, and communicated back to customers. Guides unique perspective from the external market and industry chain; scales and maximizes impact using insights from teams, customers, and the market. Synthesizes findings from across segments, technology, and accounts to drive and enhance organizational planning and create best practices for addressing customers' current and future needs. Uses insights to evangelize assessments for customer transformation. Scales across Microsoft with like or complimentary offerings to obtain customer insights.
- Focuses on driving innovative solution assessment analyses and case studies across their area(s) at scale. Directs team members to engage with partners and/or suppliers on discovery analyses, providing necessary resources to investigate first and/or third party tools, scan the customer environment, and locate all tool assets, deployed estate, and licensing entitlements. Leads team members and collaborates with partner groups to increase efficiency and streamline analyses, emphasizing quality throughout the process. Refines analysis output to build compelling stories and leverage business intelligence (BI) platforms. Compares analysis process to competitors to better position programs/tools and company branding. Leverages broader teams to provide further insight and analysis on business impact. Pursues customer facing time to deliver analysis.
Implementation
- Guides strategic scoping and delivery of cloud migration and optimization plans across their area(s). Drives long-term solution assessment planning across their team, setting standards for optimally addressing customers' migration and modernization goals. Creates standards on how to select the best assessment type to move plans forward and create the most impact. Coaches team members on methods of improving field revenue accountability, consumption, and customers adds, emphasizing the value and importance of customer facing interaction. Provides critical feedback when scope is below return on investment (ROI) expectations.
- Directs team members to give compelling presentations and reports to customers directly with or indirectly through partners and/or suppliers, advocating for the advantages of modern tools and processes. Creates and champions a brand around the value of solution assessment as a critical engine; identifies opportunities to expand long-term branding of solution assessment at scale, both internally and externally. Mentors and coaches team members on how to communicate with customers with and through partners and/or suppliers (e.g.,
recording example p
