**Software Technology Asset Manager**
at Smartsheet
San Jose, Costa Rica
Smartsheet is looking for a Software Asset Manager with a technical background combined with strong understanding of technology asset management processes and procedures. We are looking for someone who is passionate about technology and will help Smartsheet manage and optimize its Software Assets more effectively for our Costa Rica office.
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
This position reports to our Manager, Technology Asset Management and is based at our Costa Rica office.
**You Will**:
- Perform daily management of IT software related tickets / requests in our asset management system & SaaS solution
- Maintains and manages Internal Software catalog within Service Request Portal.
- Manage and Process Software Renewals on a regular basis, utilizing and maintaining the software renewal calendar
- Communicates and Partners with Corporate A/P and Procurement teams regarding Renewals, PO's and invoice process for all Software purchases
- Works with vendors to identify and negotiate pricing and availability, resolve discrepancies, expedite orders, and maintain ongoing relations
- Works in conjunction with IT and suppliers to identify new software products and changes to existing products to be sourced
- Maintains software license compliance and positions throughout each software lifecycle including: deploy, manage, harvest, retire
- Partners with all departments to ensure Software for new employees and exiting employees are coordinated, assigned & licensed
- Generates and distributes various reports, including software compliance reports and performs trend analysis reports
- Executes and maintains documentation of procedures, processes, and reports concerning software management/ licensing issues and adheres to audit standards
- Transmits purchase orders to vendors, and confirms that orders are tracked and have been received on the necessary timeline
- Takes part in other ITSM processes or, as required, perform as a backup to maintain operational activities
- Coordinates with other departments to ensure current service and hardware offerings are up to date with departmental needs
**You Have**:
- 4+ years experience working with a CMDB, Asset Management database & SaaS tool the specific business services that it supports
- 4+ years of ITSM tool experience (ServiceNow, BMC, Freshservice)
- Strong knowledge of IT Software & Hardware
- Understanding of ITIL & ITAM methodology
- Strong vendor management and communication skills
- Strong knowledge of IT Service Management processes
- Strong ability to carry out assigned tasks independently with mínimal supervision
- Excellent at performing multiple tasks at the same time without error
- IAITAM Certification, such as CSAM, CHAMP and CITAM
- Fluent in the English language
**Perks & Benefits**:
- Fully paid Health & Life insurance for full-time employees and family members
- Monthly stipend to support your work and productivity
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)
**Equal Opportunity Employer**:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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