Software Support Tier-1

Software Support, Tier 1 - What You'll Do: Attend to inbound software support requests from channels in prescribed service levels agreements and verify possible solutions directly with end-users.  Identify and diagnose technical issues from client stakeholders including Facility Managers, IT Managers, and other end-users.  Provide first-line investigation and diagnosis of all issues and service requests and, if needed, escalate, unresolved problems to a Tier-2 support teams.  Quickly learn the features and flow of OfficeSpace's  software platform and maintain a high level of product knowledge by reviewing updated materials and documentation.  Deliver outstanding customer service in order to maintain strong client relationships using professional and clear communication in both oral and written contexts.      The Skills, Experience, and Mindset Required: Progressive experience in a client-facing role that requires a high level of individual responsibility, where aptitude for improving customer satisfaction and developing a strong relationship was successfully demonstrated.
Proficient in Excel/Google sheets and other relevant data-tracking software.
B2-C1 English Level according to the CEFR or equivalent.
Degree or certificate in Management, Project Management, Computer Science, Engineering, English, or another relevant field.
Schedule flexibility.