Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
In this role, you will work directly with the customer's IT management and/or First Level Support to integrate and troubleshoot MaaS360. You will also work closely
with different groups in our organization to help customer lifecycle management,
collaborate with our R&D organization to improve our product by providing
feedback on customer needs/requirements, and help our sales organization achieve
successful customer engagements
Required Technical and Professional Expertise
- At least 1 year of technical support experience troubleshooting complex issues
primarily related to software or web-based solutions.
- Working as an IT administrator and operating within a ticketing system.
- Good understanding of various operating systems; Android, iOS, macOS and
Windows (Home, Enterprise and Server)
- Experience in testing and troubleshooting across previously mentioned technical
domains
- Previous experience supporting internal and external customers, with passion and
ability to educate and train them on their new MDM solutions
Preferred Technical and Professional Expertise
- 2 Plus years of related experience
- Demonstrated hands-on experience with smartphones, tablets, and laptops in a
business environment.
- Experience with Azure or Office365 a plus
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
