As a Software Engineer on our Customer Centric Engineering team, you will work directly with internal groups to drive change that enhances the customer experience and solve those enhancements within the platform. You will play a critical role in our commitment to quickly address issues arising for our high-value customers and Agency and Partner programs. You will be responsible for collaborating with Product Support Specialists to improve their knowledge. As an interlink between the CX org, Site Reliability, and our Product Teams, you will build and maintain internal and external custom tools that enhance the efficiency of support operations.
**What your day will consist of**:
- Produce quality, tested code, and advocate for coding standards and best practices.
- Troubleshoot and debug large-scale systems (user base of 50K+).
- Validate designs by building performance and load-testing tools.
- Measure, optimize, and re-architect production systems.
- Work cross-functionally to design services and APIs that enable feature work across our engineering organization.
- Participate in code reviews.
- Document architectural technical decisions.
**Technical Environment**:
- Object-oriented languages including: PHP, Python, Java, Go
- Front-end languages including: JavaScript, React, and HTML
- Data stores including: MySQL DB, DynamoDB and DocumentDB
- Develop SaaS systems using REST APIs, micro-services on Kubernetes, and integrations with 3rd party software
- Tooling including: Gitlab, Vault, and Jira
- Other services including: Kafka and AWS services
**What is needed**:
- 3+ years of software engineering experience.
- Technical degree or related experience in a software engineering role.
- Proficient working ability in 1-2 of the languages and technologies listed in the Technical environment section.
- Interest and experience in mentoring junior engineers.
- Experience creating test plans, writing automated test suites, or implementing an automated test framework.
- Proficiency in a given technology, domain, or system, to the point of independent delivery.
- Experience working in an Agile development environment.
- Ability to participate in the team's on-call rotation as a service owner.
This is an exciting time to join ActiveCampaign as we build out our new office in Costa Rica. You will be a large part of developing our office culture in this new Central American hub location.
**About ActiveCampaign**:
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don't just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
**Perks and Benefits**:
- At ActiveCampaign, we prioritize employees' well-being and professional growth by cultivating a culture centered on collaboration and innovation. When you join our team, you'll not only have the opportunity to make a significant impact, but also enjoy a range of benefits tailored to support your personal and career development.
Here are some of the benefits we offer:
- Comprehensive medical and dental benefits paid 100% by ActiveCampaign for you and your dependents
- Complimentary access to mental health resources through Calm and TELUS Health EAP
- Generous paid time off and leave of absence options
- Meal and transportation perks through a reloadable card
- Home office stipend to cover at-home workspace expenses
- Focus Wednesdays, where we dedicate one full day to no internal meetings and no interruptions
- Access to professional development resources through platforms like Hone and Udemy
- Baby swag for every baby born and/or adopted - we love to see our AC family grow!
- After five years of service, you'll be eligible for a four-week paid sabbatical leave, accompanied by a sabbatical leave bonus
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow, and promote no matter of gender, race, ethnicity sexual orientation, marital status, political opinion, national origin, social origin, parentage, workers union membership, economic status, religion, age, health condition, disability or any other grounds protected by law.
For this position, a background check is required by ActiveCampaign, therefore, by submitting your information for this position you agree to approve if required the background check.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.