Soft Collections Agent Hybrid And Work From Office

As a Soft Collections agent, you will:

Call customers who are 1 to 5 months late on their bills to attend to arrange payments and understand the reason why they are behind.
Take necessary follow-up actions until the customer issues are fully resolved.
?Key Responsibilities

Make outbound and take inbound calls to arrange payment.
Negotiate payment terms/arrangements if applicable.
Review account status/information thoroughly to understand the customer's inquiry/need.
Overcome consumer objections.
Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information