Company Description
ICUC is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life. The client offering this position is in the regulated tobacco industry.
**Job Description**:
Social Media Community Manager
- Fluent or C2 level in Spanish (Latin American based) and English
**Please upload your resume in English.**
- Do you have a minimum of 2 years of experience in social media management?
- Are you looking for 100% remote work from home - no commute to the office?
- Do you enjoy managing social media accounts and assessing inbound messages and user profiles?
If so, we may have the perfect job for you: Social Media Community Manager (Fluent or C2 level in Latin American based Spanish and English)
**Required Location**:Latin America
**Languages**: Fluent or C2 level in Spanish (Latin American based) and English
**Position Type**: Full-time
**Work Hours**:9am to 5pm (central time zone)
**Qualifications**:
- ** 2 years of experience working as a community manager or social media manager are required**:
- ** Fluent or C2 level in English and Latin American based Spanish is required (written and spoken)**:
- Experience in external communications and/or copywriting
- Great knowledge of the inner working of social media platforms
- You are skilled at problem-solving skills and can not only clearly identify, define, and articulate problems but develop creative solutions for them
- Strong attention to detail, with the ability to explain complex processes to unfamiliar audiences
- Ability to think fast, work proactively, and remain diligent in a highly dynamic and fast-paced environment
- Excellent interpersonal communication skills, both written and verbal, including experience translating technical concepts and decisions to non-technical staff
- A strong business acumen and demonstrated ability to manage competing priorities for multiple stakeholders
**About the position**:
- Become a social media expert and help our client through their digital transformation with the full back up of our agency in your corner
- Be the community management champion and monitor the client's social media accounts through Sprinklr
- Support the monthly editorial content planning and post scheduling
- Actively engage with audience on social media platforms after assessing inbound messages and user profiles and draft responses with the support of a pre-approved response book or other sources
- Work with cross-functional partners including agency colleagues as well as client's department teams (Marketing, Communications, Business Development etc.) on response approvals and playbook updates
- Prepare monthly data analysis reports on content and engagement performance
Are you ready to take the next step in your career while working from anywhere? Then join our team. This role is 100% remote, but it gets better - ICUC is a part of the dentsu Network, meaning you will have access to the leaders in the digital economy, along with corporate programs and career support.
Additional Information
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