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**Job Summary**
This position manages the daily activities of Package Center Operations including meeting service commitments and improving center performance.
He/She is responsible for meeting operational business requirements including safety, quality, and production goals.
All full-time and part-time package center supervisors report to this position.
This position works with others to develop and execute operating plans that achieve business objectives.
He/She oversees the development and implementation of dispatch plans that maximize efficiency and works through the center management team to ensure that packages are received, processed, and delivered in a safe, timely and efficient manner.
This position monitors budgets and business activity against business plan short
- and long-term goals.
He/She identifies trends, prioritizes operational tasks and creates business improvement plans.
This position also uses and promotes new systems and technology and works with others to troubleshoot and alleviate inefficiencies.
**Responsibilities**:
- Ensures implementation and maintenance of a comprehensive Health & Safety plan.
- Oversees and reviews risk management and safety compliance audits.
- Monitors employee safety training and certifications.
- Develops working relationships with local union officials.
- Identifies customer needs and determines solutions that meet business goals.
- Builds relationships with customers to resolve customer issues.
- Emphasizes customer service and satisfaction.
- Ensures staff development by coaching and providing feedback and verifying that employees have career goals and plans.
- Conducts performance evaluations and resolves individual and group performance issues.
- Identifies opportunities for advancing skills and capabilities.
**Qualifications**:
- Bachelor's Degree or International equivalent
- Legal, regulatory and safety compliance knowledge
- Understanding of policies and procedures to situations and operations
- Knowledge of company structure and operations
- Possesses DOT certification, or willingness to obtain certification
- Meets local age and operations requirements to operate a vehicle
**Employee Type**:
Permanent
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