Site Reliability Engineer (Hybrid)

Troubleshoot, monitor, and support critical production systems.
Perform root cause analysis and manage incidents to ensure timely resolution.
Provision and deploy environments in a cloud infrastructure (preferably IBM Cloud).
Handle initial intake for Salesforce-related customer cases, ensuring SLA commitments are met.
Provide on-call support, sharing rotation duties with global resources (including Poland/Costa Rica), ensuring minimized MTTR (Mean Time to Recovery).
Manage workloads and resources to maintain commitments and prevent SLA breaches.