Site Reliability Engineer

**Requirements**:

- Develop and refine strategy and process for all support issue tracking from intake through resolution in conjunction with senior members of the team.
- Contribute to, and occasionally lead, strategic discussions to continue the evolution of flexibility and sustainability of the entire product suite.
- Partner with Level 1 support teams, DevOps, Engineering, and customers to inform decisions and implement improvements.
- Collaborate with Level 2 Site Reliability Engineering teams offshore as well as Level 1 on and offshore management.
- Complete RCA on critical and high impact issues to reduce and ultimately eliminate recurring issues.
- With guidance from the SRE Manager, evaluate technology strategy, solutions, resources, process, and compliance

**Qualifications**
- Bachelor's degree in computer science, computer engineering or related field, or relevant training. Or equivalent combination of experience and education.
- 3-5 years' experience in technical operations support role.
- 3 years' experience with enterprise cloud platforms.
- Availability to work extended or off-cycle hours and participate in a 24/7 Site Reliability on-call rotation.
- Experience with AWS.
- Experience with APM tools such as DataDog, New Relic, Nagios and Splunk.
- Experience in an agile development environment.

**Benefits**
- Hybrid (Ultra park II Lagunilla, Heredia)
- Private Medical Insurance
- Asociacion Solidarista
- Life Insurance
- Personal Day Off