Site Reliability Engineer

**Requirements**:- Develop and refine strategy and process for all support issue tracking from intake through resolution in conjunction with senior members of the team.- Contribute to, and occasionally lead, strategic discussions to continue the evolution of flexibility and sustainability of the entire product suite.- Partner with Level 1 support teams, DevOps, Engineering, and customers to inform decisions and implement improvements.- Collaborate with Level 2 Site Reliability Engineering teams offshore as well as Level 1 on and offshore management.- Complete RCA on critical and high impact issues to reduce and ultimately eliminate recurring issues.- With guidance from the SRE Manager, evaluate technology strategy, solutions, resources, process, and compliance**Qualifications**- Bachelor's degree in computer science, computer engineering or related field, or relevant training. Or equivalent combination of experience and education.- 3-5 years' experience in technical operations support role.- 3 years' experience with enterprise cloud platforms.- Availability to work extended or off-cycle hours and participate in a 24/7 Site Reliability on-call rotation.- Experience with AWS.- Experience with APM tools such as DataDog, New Relic, Nagios and Splunk.- Experience in an agile development environment.**Benefits**- Hybrid (Ultra park II Lagunilla, Heredia)- Private Medical Insurance- Asociacion Solidarista- Life Insurance- Personal Day Off