JLL supports the Whole You, personally and professionally.
If you are passionate about client experiences, driving improvement, and rolling up your sleeves to deliver solutions, you may be just who we are looking for.
**Essential Functions**:
Manage full lifecycle of complex cross-functional programs with considerable impact to customer and organization.
Designing end-to-end, scalable business programs including controls and metrics to measure and manage process efficiency and effectiveness.
Development of overall program strategy, tactically driving teams in and outside of your organization to deliver.
Preparing and executing training of business users regarding new systems, processes or enhancements.
Provide support in addressing complex business issues, conducting feasibility studies and business cases, performing cost/benefit analysis, assessing risks, presenting recommendations to management, implementing solutions, identifying potential information technology vendors and recommending purchases.
Monitor projects to ensure solutions meet business and functional requirements.
Collect, analyze, and interpret key information in support of client-specific business objectives and desired outcomes
Manage and identify change requests and analyze impact of changes to the project for delivery.
Prepare and present customer insights and recommendations to internal and external stakeholders.
Leverage past learning and category/business knowledge in support of client business decision making.
Identify & Communicate opportunities for Additional Services, Product Usage, or integrations.
Manage program budget down to site level.
Communicate to and train all stakeholders as needed on program deployment.
Other projects and responsibilities may be added at the manager's discretion.
Required Knowledge, Skills and Abilities (KSA)
3+ years of experience in program or project management.
Bilingual in English/Spanish required (applies to Latin America applicants only)
Flexibility to travel internationally up to 30%
Experience using data and metrics to drive improvements.
Proficient in MS PPT, MS Word and Excel. Experience with other Project tools is a plus.
Must have prior experience in an external customer/client facing environment
Team-oriented, very responsible, self-motivated, and focused on exceeding client expectations
**Other Knowledge, Skills and Abilities**:
Strong strategic analytical skills with an ability to carry through with delivering on implementation of the strategies.
Ability to communicate effectively to all relevant stakeholders: from new client prospects, existing clients, internal managed staff to the internal Executive team and major shareholders.
Ability to provide accurate analysis and assessment, while maintaining a sense of urgency to meet the needs of business changes.
Demonstrate problem-solving quantitative and analytical skills using data to drive decisions in a business environment.
Ability to adapt to a fast-paced, continually-changing business and work environment while managing multiple priorities
Knowledge and ability to understand and negotiate complex risk
Ability to work across departments internally to solve any client issues that arise
Experience in signage design and/or deployment an advantage
**Working Environment**:
Position may include domestic travel
Remote position with work in office setting upon request
**Minimum Required Education**:
**Education**: no minimum requirement
**Experience**: 5+ years of relevant project / program management experience
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives h