Company Description
- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.
Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.
Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
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**Job Description**:
**Position Summary**
To support the SSF users and customers and to be able to collect their feedback on their needs and ways to improve the processes that have been automated thru SSF.
**General Job Responsibilities**
- Give day to day assistance to the users from America's region, in order to address their concerns, problems and improvement or new process development ideas.
- Collect the business need ideas to later translate into possible process improvement.
- Write the business requests that are subsequently reviewed with the technical support team for the development and for improvement of the processes.
- Have frequent meetings with the CI & the GPO (Global Process Owner) to evaluate improvement options and possible ways to make them a reality if technically possible.
- Address other areas like MDM, I2D & I2P doubts with the responsible specialist for follow up and/or resolution.
- Day to day chats.
- Bi-weekly calls with GPO to align on global needs and ideas.
- Bi-weekly calls with SSF team to discuss about important topics.
- Weekly OPL meetings with all the Costa Rica teams to collect feedback and list their needs.
**Qualifications**:
- Minimum 2 years of experience.
- Preferably SAP knowledge.
- Bachelor's degree on business administration, accounting or any related field.
- Process automation knowledge.
- Customer service orientation.
- Fast learner.
- Attention to detail.
Additional Information