Education
- Bachelor's degree, or currently pursuing an university degree (Must)
Experience
- Minimum 1 - 2 years of relevant work experience supporting a sales organization or customer service.
**Qualifications**:
- Superior communication skills - verbal, written and presentational
- Strong interpersonal and organization skills, focusing on our internal and external customer
- Acute attention to detail and accuracy
- Ability to adapt in a fast-paced environment and prioritize with competing deadlines
- Ability adapt easily in a changing environment
- Problem analysis and solving ability
- Willingness to take initiative and make decisions
- Demonstrated strength in achieving great customer experience
- Passion for customer success in a competitive and changing market.
- Solid knowledge of Microsoft Office, especially Word and Excel
- Working knowledge of Oracle R12 preferred and the ability to learn other computer programs a must
- High energy, self-motived, proactive, goal oriented and enthusiastic personality
Summary of
**Responsibilities**:
- Serve as the primary point of contact for the Service Sales Mangers ("SSM"), facilitating matters related to back-office needs and delivering support in an accurate and timely manner.
- Collaborate and build strong relationships with internal teams to ensure that the service solutions quoted to customer's best address their needs and meet their system requirements.
- Communicate end of life (EOL) products to stakeholders on behalf of the SSMs, as needed.
- Verify both our customer installed equipment and warranty dates in Oracle and inform appropriate internal teams as needed.
- Participate and engage in product training opportunities and product launches to ensure knowledge is up to date for best supporting our internal and external customers.
- Participate and/or lead adhoc projects focused on continuous improvement.