**Job Summary****Responsibilities**- As a team or project leader activities will have moderate complexity with established guidelines projects where analysis of situations or data requires an evaluation of multiple factors, including employee and/or financial business impact.- Maintains and nurtures relationships with stakeholders spanning from entry level to upper level management within the organization.- Provides reliable measures of success to enable consistency and differentiation in employee engagement.- Analyzes current business environment and makes recommendations based on the current program status, resolves issues and manages risks.- Manages projects with sometimes aggressive but achievable stakeholder deadlines with a fresh perspectives and creative solutions.- Direct the design and deployment of LATAM Care Center Communications- Acts as key liaison to connect for all efforts pertaining to Communications, Rewards & Recognition programs.- May require collaboration to direct day-to-day work output of communication and branding solutions from others without direct supervisory responsibilities.- Works highly effectively and virtually within AMS People Programs colleagues, delivering a seamless verbal, visual and written experience for employee communications.- Specific tasks in the role to direct or coordinate with others may include, but are not limited to:- Employee Communications branding- Video and photo creation and library management- SharePoint / MS Teams administration including org charts, design, structure- Coordination of People Programs VIA engagement reviews with leadership team**Education & Experience** Recommended**- Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.- Typically has 4-7 years of work experience, preferably in project management, HP Services business units and with global projects, or a related field or an advanced degree with 3-5 years of work experience.First Level University degree. 5+ years in project management roles or in like roles/businesses.- Excellent verbal and written English communication, proficient in compiling, publishing and presenting in a concise and high-quality, professional manner. Fluency in Spanish and English is required; Portuguese is a plus.- Tools experiences including MS Team, SharePoint, Outlook, PowerPoint. Adobe Photoshop, Illustrator, or other photography and graphics design highly desirable.- Proven capability of abstracting information into root cause analysis, with clear traceability of results.- Recognized for driving and upholding HP's Leadership values- Thrives in a team-oriented environment who has a proven track record of working independently.- Experience in a call center operations or support function is desirable.**Preferred Certifications**- Project Management Professional (PMP)**Knowledge & Skills**- Accounting- Agile Methodology- Change Management- Customer Relationship Management- Data Analysis- Finance- Key Performance Indicators (KPIs)- Marketing- Microsoft Project- Milestones (Project Management)- Process Improvement- Procurement- Project Documentation- Project Implementation- Project Management- Project Schedules- Risk Management**Cross-Org Skills**- Effective Communication- Results Orientation- Learning Agility- Digital Fluency- Customer Centricity**Impact & Scope**- Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.**Complexity**- Responds to moderately complex issues within established guidelines.**Disclaimer
