**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
**Job Description** Team**
**Role**
We are seeking an engineer to execute platform administration responsibilities. The primary objectives of this position are supporting internal stakeholders troubleshooting issues, providing training, and fulfilling requests all while maintaining a high level of service, collaboration, and promoting continuous improvement. This person will also work on upgrades, deployments, security finding/vulnerability remediation, project planning and governance of sub-production environments.
**What you get to do in this role**:
- Develops procedures and scripts for monitoring and automation of manual processes.
- Engage with product engineering and support teams to troubleshoot issues and any planned activities
- Maintain system documentation for configuration and troubleshooting of known issues.
- Develop and share best practices for Admin operations and enhancements based on lessons learned
- Participate in activities outside of core hours and on weekends when required including participating in on-call coverage for the team.
**Qualifications** Requirements**:
- Bachelor's degree in computer science or related field with 3+ years of IT industry experience.
- Strong communication and presentation skills, with the ability to work with both technical and non-technical stakeholders.
- Strong analytical and troubleshooting skills.
- Ability to multi-task and manage expectations in a fast-paced environment with competing priorities.
- ServiceNow platform administration experience preferred.
- Experience supporting/administering other enterprise platforms and technologies is an advantage.
- Good knowledge of JavaScript libraries, Web services, SOAP, Java, SQL, and LINUX
- Good understanding of ITIL framework or experience working in an ITIL-based environment
**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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