Job Description
Fragomen, an AmLaw 100 Firm and the leading global immigration services provider, is seeking an experienced ServiceNow Developer to join our growing ServiceNow technical team. As a ServiceNow Developer here, you will work on a wide variety of implementations, integrations, and upgrades within an ever-changing ServiceNow landscape. You will collaborate with multiple teams driving value by implementing new workflows and modules in ServiceNow. You will also participate in all technical aspects of delivering complex business requirements on the ServiceNow platform.
This role will be based in Costa Rica.
- What will you do as a ServiceNow Developer at Fragomen?- Design and implement short and long-term strategic plans and roadmaps that align with the present and future needs of business.
- Design and deliver technical solutions on the ServiceNow platform.
- Experience in leveraging ServiceNow Automation platform for automation by leveraging system tools
- Perform administration, development, documentation, and technical support of the ServiceNow platform and integrations including Service Portal, MID server Administration, Active Directory integration, SCCM integration, etc.
- Experience using ServiceNow Business Rules, Client Scripts, Glide Records, and Access Control Lists
- Collaborate effectively with team members to achieve project goals and produce a variety of high-quality deliverables
- Contribute on multiple business unit projects using your knowledge of ServiceNow to enhance project efficiency
- Demonstrate flexibility by delivering on a variety of project roles including development, documentation, testing, and training
- Innovate and identify solutions that can be reused in the future as we mature our Service Now footprint
- Proactively keep ServiceNow skills current and contribute to the ServiceNow roadmap and thought leadership
- Let's talk if you have the following experience:
- Previous experience with ServiceNow development or administration
- Comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, plus others such as: ITOM, HR, CSM, UX, ITAM, ITBM, and CMDB)
- Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Service Portal, Request, CMDB, and Knowledge
- At least 2 additional process areas outside of Core and at least one process area outside of IT (HR, GRC, Finance Mgmt, Facilities)
- Experience working with Agile teams, methodologies, and tools in a virtual environment
- A passion for advising and guiding teams and peers on how to get the most out of the product and for learning the latest product features
- A love of working in a fast-paced, and collaborative environment
- Great Additional Skills:
- Experience in one or more of the following: Orchestration, Integrations, Service Portal (UX Design)
- Experience with iPaaS solutions
- ServiceNow certifications or professional services experience (ServiceNow Certified Application Developer, ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist
