Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.
**Role**:
Splunk IT is growing and seeking a dynamic ServiceNow Software Developer. Working alongside the ServiceNow Principal Architect and Development Teams, you will contribute to the overall ServiceNow solution at Splunk. As we embark on our ITSM Evolution Program and maturation of our CMDB we are looking for a ServiceNow Developer with solid skills and experience particularly in the areas of Configuration and Asset Management and their associated SNOW modules and capabilities.
**Responsibilities**:
- Designs, codes, tests, debugs, documents, implements and maintains ServiceNow
- Ensures that system improvements are successfully implemented
- Handles Incidents per published SLAs, ensures system stability by actioning required maintenance scheduled tasks, and addresses system issues impacting SLAs
- Implements ServiceNow workflows that integrate with external web services
- Designs and develops a workflow framework that can be applied to many workflows, and continuing to seek new opportunities to improve our current manual processes
- Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution
- Helps define the services that ServiceNow delivers and gets alignment with customers on service definitions, SLAs and critical metrics
- Contributes to a ServiceNow roadmap that plans out investments in system maintenance, upgrade schedule, system improvements and additions to the ServiceNow ecosystem that aligns with the longer term goals and objectives of IT and SNOW's customers
**Qualifications**:
- 4+ years of overall ITSM experience
- 3+ years' experience developing on the ServiceNow platform
- ServiceNow Certified Systems Administration (CSA) certification
- ServiceNow Certified Application Developer certification
- ITIL V3 Foundation or above
- Experience in HTML, CSS, Javascript, AJAX
- Experience of one popular web framework - React, AngularJS
- Strong experience working with CMDB, and the Application Portfolio Management, SAM and HAM modules in ServiceNow, including managing CMDB health, integrations, Discovery and Service Mapping
- Ability to develop web services such as Scripted REST APIs and Rest Messages
- Experience integrating to multiple data sources used to populate the CMDB (SOAP, REST, Webhooks, and JSON as well as JDBC and file imports)
- Experience with standard methodologies of software development - logging, unit testing (ATF), code reviews, etc
- Experience with upgrades and skipped update remediation
- Experience utilizing the Agile/Scrum methodology to define and deliver development work
- Excellent communication skills
**Preferred Qualifications**:
- Solid understanding of the ServiceNow Common Service Data Model (CSDM)
- Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)
- ServiceNow Service Portal micro-certifications
- ITIL V4 certification
**What We Offer You: Wow, I want that.**:
- A constant stream of new things for you to learn. We're always expanding into new areas, bringing in open source projects and contributing back, and exploring new technologies.
- A set of extraordinarily hardworking, innovative, open, fun and dedicated peers, all the way from engineering and QA to product management and customer support.
- Growth and mentorship. We believe in growing engineers through ownership and leadership opportunities. We also believe mentors help both sides of the equation.
- A stable, collaborative and supportive work environment.
**Splunk is an Equal Opportunity Employer**
At Splunk, we believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
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