Job Description
- About the Role: Fragomen, an AmLaw 100 Firm and the leading global immigration services provider, is seeking an experienced ServiceNow Administrator to join our growing ServiceNow technical team. As a ServiceNow Administrator, you will work on a wide variety of implementations, integrations, and upgrades within an ever-changing ServiceNow landscape. You will collaborate with multiple teams driving value by implementing new workflows and modules in ServiceNow. You will also participate in all technical aspects of delivering complex business requirements on the ServiceNow platform.
- This role will be based in Costa Rica.- How you will make a difference as a ServiceNow Administrator with Fragomen:
- Administer the ServiceNow platform
- Perform administration, development, documentation, and technical support of the ServiceNow platform and integrations including Service Portal, MID server Administration, Active Directory integration, SCCM integration, etc.
- Use ServiceNow Business Rules, Client Scripts, Glide Records, and Access Control Lists
- Collaborate effectively with team members to achieve project goals and produce a variety of high-quality deliverables
- Contribute on multiple business unit projects using your knowledge of ServiceNow to enhance project efficiency
- Demonstrate flexibility by delivering on a variety of project roles including documentation, testing, and training
- Innovate and identify solutions that can be reused in the future as we mature our ServiceNow footprint
- Proactively keep ServiceNow skills current and contribute to the ServiceNow roadmap and thought leadership
- Let's talk if you have the following experience:
- Previous experience with ServiceNow administration
- Comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, plus others such as: ITOM, HR, CSM, UX, ITAM, ITBM, and CMDB)
- Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Service Portal, Request, CMDB, and Knowledge
- At least 2 additional process areas outside of Core and at least one process area outside of IT (HR, GRC, Finance Mgmt, Facilities)
- Experience working with Agile teams, methodologies, and tools in a virtual environment
- A passion for advising and guiding teams and peers on how to get the most out of the product and for learning the latest product features
- A love of working in a fast-paced, and collaborative environment
- Great Additional Skills:
- ServiceNow certifications, such as ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist
- Benefits:
- At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:
- Paid days off
- Insurance
- And other financial benefits which we encourage you to ask us about!
- Learn More About Fragomen:
- Please take time to read _About Us_, explore the _Meaningful and Impactful Work_ we do for our clients, and review the standard_ Benefits_ we offer. You can find all the material to the right of this page.