Service Management Multi-Process Specialist

This position "Multi-Process Specialist" will grant you a superb career opportunity to provide hand-on support for the Incident, Problem and Change Management policies and procedures leveraged by the enterprise which requires engagement with partners across the organization. We work directly with internal service teams, Risk/Governance functions, External auditors/regulators and even directly with business / client partners to lead and/or facilitate outcomes driven from complex programs, audits and day-to-day operations.
The landscape is dynamic and exciting as more regulations and controls are applied to how we operate IBM Cloud for our customers.
Your primary remit will be to lead and steer the course of our enterprise teams in support of delivering the most stable, most performant and most secure Cloud platform to our customers.
You will achieve this by ensuring we are adhering to IT Service Management best practices and working with partner organizations including CIO/Architecture and Information Security to ensure Service Management considerations are addressed early in the product development and offering lifecycle. One of the core benefits of joining our team is you will have the opportunity to gain a wealth of knowledge on a multitude of product and service offerings across the IBM Cloud and Corporate estate and communicate with executive C-suite management. This is one of the few core operational functions where this degree of Enterprise level engagement exists.