Service Desk Analyst

**Your work**:

- To ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures ensuring that the services offered are carried out within the agreed Service Levels.
- Responds to requests for assistance by providing information to enable callers to solve their problems.
- To plan, schedule and monitor own work within a limited time horizon.
**You should have**:

- Proficient in English
- Great communication skills
- Focus on customer care
- Strong in multitasking and stress Managment
- Basic desktop technical skills (desirable)
- 2 years in similar roles (it's a plus)

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**Behavioral skills**:

- Customer focused personality
- Fast learning attitude
- Ability to prioritize and multi-task to achieve goals and deadlines
- Strong analytical thinking
- Team player
- Advanced communication skills
- Proactive mindset