Service Delivery Coordinator I

**The Role**You coordinate and monitor the execution of small to moderately complex orders, circuit installations, and activations. You work with new and existing clients to provide telecom services on their behalf.**What You'll Do**- Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities- Place orders and follow up with the carriers making sure all orders are up to date- Maintain clear communication with customer and agents in all order stages- Support customers during activation calls, closing orders, and process to active billing- Manage project progress and adapting to work as required- Maintain positive relationships with customers/agents by identifying their needs- Follow up with customers, sales agents, and carriers to confirm if the request is fulfilling the requirements agreed to in the contract- Comprehend the end-to-end provisioning process- Identify and resolve issues and conflicts with carrier circuit installs/activations**What You'll Bring to Succeed****Required**- Advanced English level 90% or above (written and spoken)- High School Diploma or equivalent- 6 months to a year of customer service experience- 1 or more years of experience working on projects is required- Demonstrated ability to organize and prioritize requests in a fast-paced and deadline-oriented environment- Ability to set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities.- Demonstrated ability in handling networking deployments- Ability to set proper expectations and establish expectations- Liaising with clients to determine the project's objectives- Ability to work independently and escalate items you are unsure about**Preferred Requirements**- Experience in current telecom/technology products and services- CCNA modules are desirable- Project Management fundamental- PMP best practices Knowledge**Soft Skills Required**- Critical Thinking (analyzing, evaluating, and problem-solving)- Self-Starter (proactive, able to work with mínimal supervision)- Adaptability- Time Management (define tasks, to do, prioritize and achieve)- Interpersonal Communication- Teamwork