**About Netskope**:
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
**About the position**:
**Responsibilities**:
- Administer, configure, and support all aspects of Netskope's Service Cloud environment
- Manage the customer support community and community users in Experience Cloud
- Act as the main technical resource for the Technical Support team and support their Service Cloud enhancements roadmap
- Manage the configuration of the Knowledge Base in Service Cloud
- Configure and maintain entitlement processes
- Maintain and optimize omnichannel case routing, case escalations, and case notifications
- Design and configure chatbot functionality
- Proactively monitor for and troubleshoot technical issues
- Work closely with other Salesforce Administrators and Developers that support Sales Cloud and CPQ
**Requirements**:
- 3+ years of experience administering Service Cloud & Experience Cloud at an enterprise SaaS company
- Salesforce Certified Administrator
- Salesforce Certified Service Cloud Consultant (preferred, but not required)
- Hands on experience with technical solution design and development using APEX and flows
- Experience with the end to end development process, such as sprints, including request evaluation, estimating level of effort, project rollouts, and post mortems
- Familiarity with standard Salesforce sharing architecture
- Understanding of customer support processes in B2B SaaS environments
**Education**:
- Bachelor's degree in related field
LI-AF1
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
