Senior Ux Designer / Researcher (Hybrid)

Description SummaryConcentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy talent and technology. We combine human-centered design powerful data and strong tech to accelerate CX transformation at scale.The Catalyst Team is seeking a Senior UX Designer / Researcher (hybrid) to join our full-time team as full-time employee.Digest existing background materials to understand Partner expectations & define the problem(s) to be solved from an end user POV as well as Jobs To Be DoneCreate journey maps of current & to-be user experiencesConduct design discovery around OOTB capabilities; determine where gaps exist between OOTB functionality & end user needs & make recommendations for thoughtful customizationCreate high-level user flows which depict the proposed journey of the end user(s) through the appCreate low to mid-fidelity design concepts to validate design solution with representative end usersPerform usability testing on proposed solution including creation of research plan, participant recruiting (~6 Partners), execution of testing sessions, synthesis of findings, & usability readout including recommended design changes based on Partner feedbackCreate high-fidelity polished prototypes which reflect final UX visionLocation:Colombia, Bogota 3Language Requirements:Time Type: