**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
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**Job Description** What you get to do in this role**:
The Customer Outcomes Senior **Technical Consultant** focused in one of these industries, Telecom, Financial Services, Banking Services, is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.
- Lead small teams of developers/implementors and act as a technical lead on projects
- Participate in workshops with customers to assess current processes and establish future-state processes.
- Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices
- Provide oversight and unit testing of code developed by partner or customer employees.
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
- Provide feedback to product development to improve the product based on experiences gained with customers.
- Maintain skills / certifications (Implementation Certifications)
**Qualifications** To be successful in this role you have**:
- 8+ years experience as part of a professional services organization; or equivalent education/experience
- Ability to travel up to 50%
- Industry domain expertise in Telecom, Finance, Banking
- Creative with comfort running projects independently
- Success driving complex issues through analysis and resolution
- Experience working collaboratively
- ServiceNow certifications in aligned workflow
**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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