**Senior Specialist, Business Process Management - Santa Ana, Costa Rica**
Do you believe that optimizing business processes can sustain the delivery of better customer service?
How about offering up your skills in a global business that is committed to moving money for better?
Join Western Union as a Senior Specialist, Business Process Management.
**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
We're a team of over 8,000 people spanning 200 countries and territories.
We believe when money moves, better things happen.
**Better requires process, discipline, and simplification**
You will develop and deliver process management documentation for internal and external operations staff.
Your responsibilities will include (but will not be limited) to Overseeing CSR-T1 documentation including article updates and maintenance, process standardization and feedback loop.
Providing guidance to back-office areas in article and process development tasks.
Gathering new requirements, features and/or changes from product/process managers and translating them into user business requirements, procedure guidelines while executing within the required timelines (This applies to projects assigned by the manager based on complexity, knowledge, career path and stakeholders' participation).
You will be responsible for developing, optimizing, and implementing changes for both new and existing processes for Tier1, identifying OKR's opportunities and eliminating exceptions to improve customer experience.
You will have end-to-end ownership of the assigned Jira process board (based on DRI Care Process Matrix) and will be responsible for optimizing the roadmap, managing backlog, driving data analysis, process mapping, investigating and testing for Care processes.
**Join us, and let's connect the world**
We're a company on the move, and we want our people to grow and develop.
You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
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