Senior Specialist, Business Analysis - Santa Ana, Costa RicaAre you interested in providing guidance to the Western Union stores and the agent network?
Do you enjoy being the go-to person?
Join Western Union as Senior Specialist, Business Analysis.Western Union powers your pursuit.We'll be looking for you to be part of our Global Network Compliance & Risk Operations team which is responsible fortimely assist stakeholders and monitor progress of KYA/KYCC recertification plan.Role ResponsibilitiesThe overall objective of this role is to timely assist stakeholders and monitor progress of KYA/KYCC recertification plan.Handles due diligence documentation for prospective and existing WU Agents.Handles email, Zoom and phone communication with Agents.
Conducts calibrations sessions with Agents and refreshing training events.Serves as single point of contact for Agents during onboarding and recertification events providing best Agent experience.Participates in regular follow up meetings with the stakeholders (Regional KYA, ROCs Agent Implementation, others).Works to ensure adherence of KYA/KYCC execution plans, including daily monitoring of progress.Owns and drives identification and resolution of general process issues and risks and proposes action plans.Liaises with Local & Global Compliance, Legal, and Business when required.The incumbent will be SME and point of contact for KYA/KYCC related matters, engaged to provide necessary assistance to ensure certification end to end process is completed.Role RequirementsYou will need to have a bachelor's degree with emphasis in Business Administration, Industrial engineering, Data analysis, or related fields 2 years of experience in Compliance orqualit y training background.
Knowledge of legal or business registration documents and having the ability to interpret them will be highly valuable.Fluency in English (B2+ or higher) both written and verbal communications, and third language is a plus for this position (French).Have intermediate technical skills in the use of dashboards, Power Bi, Excel, and Salesforce.Have advanced soft skills such as autonomy, proactivity, problem solving, analytical criteria and communication facility.Availability to work between 6am and 3pm or 7am to 4pm, working from Monday to Friday in a hybrid format of 4 days on-site at our offices and 1 home offices..BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ().
Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Costa Rica- specific benefits include:Asociación SolidaristaIn house company doctor servicesTransportation services optionsReferral Program awardEmployee Resource Groups (ERG) and committees to volunteer withPan American Medical and Life insuranceCafeteria DiscountsOur hybrid work modelWestern Union values in-person collaboration, learning, and ideation whenever possible.
We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals.
By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories.
Western Union has determined the category of this role to be Hybrid.
This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location.
The expectation is to work from the office a minimum of three days a week.