**Senior Specialist, Agent Compliance - Santa Ana, Costa Rica**
Would you like to feel like a hero every day?
How about joining an international team of driven people who are passionate about protecting our customers?
In this role every day brings a new story as a Senior Specialist, Agent Compliance.
**Western Union powers your pursuit.
**
**Role Responsibilities**
- Works closely with leadership on special projects and supporting internal and external audits.
- Perform program reviews to determine agent's adherence of Global AML/CTF and Anti-Fraud compliance programs.
This includes closure of renewal and recertification checklists.
- Works in partnership with other groups within Western Union, such as Sales, FIU, GMI, GSI, and Fraud & Global Consumer Protection.
**Role Requirements**
- Bachelor's degree or relevant work experience in direct communication with customers or compliance field.
- Excellent written and verbal communication skills with demonstrated interpersonal and customer service skills.
- Excellent analytical skills.
Very good English language skills, as well as at least one more additional language, is strongly preferred.
- Ability to work with and knowledge of Microsoft Office tools.
- A driver's license is a preferred attribute.
- You will need to have 4 years of experience in management and planning, business impact and customer focus; direct communication with WU agents is required in the role, thus customer focus/centricity is important for the employee.
**We make financial services accessible to humans everywhere.
Join us for what's next.
**
Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities.
We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.
More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
Your Costa Rica
- specific benefits include:
- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy