**Senior Specialist, Agent Compliance****:- Santa Ana, Costa Rica**Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions? Join Western Union as a Senior Specialist, Agent Compliance.**Western Union powers your pursuit.**In this role, you will provide support to Western Union Agents to align with the Western Union Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) program, by assisting the North America Compliance Hotline to address Agents general Compliance inquiries, transaction monitoring support/guidance to Agents, support with Title 31 Requests and Bank Requests.**Role Responsibilities**- Respond to inquiries and questions from agents and external parties regarding Western Union's AML and anti-fraud program- Provides training and recommendations to Agents for enhancement of their transaction monitoring process, by reinforcing guidelines and requirements and assisting with the set up on Western Union's transaction monitoring platforms TransVision and Compliance Monitoring Report (CMR).- Provides assistance to Agents in responding IRS Title 31 examinations to evaluate Agent compliance with the Bank Secrecy Act- Supports Agents requirements related to their bank requests, information verification.- Document all interactions with agents and external parties in a clear and concise manner.- Maintain a strong understanding of Western Union's AML and CFT policies and procedures- Stay up-to-date on current AML and CFT trends and regulations.**Role Requirements**- University/ college degree- At least 1 year of experience in Compliance related field- Fluency in English (B2+)- Proficient computing skills with all common Office programs such as: MS Excel, Word, Outlook (but not limited to)- Availability to work between 09:00 am and 18:00 pm- Customer oriented approach and proactiveness- Strong analytical and creative problem-solving skills- Strong sense of responsibility, attention to detail and ability to focus- Excellent written and verbal communication skills.**We make financial services accessible to humans everywhere. Join us for what's next.**Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.**Benefits**Your Costa Rica- specific benefits include:- Asociación Solidarista- Paid time off including extended maternity leave.- In house company doctor services- Continuing Education- Transportation services options- Parking spaces- Hybrid model work- Flexible Working Schedules if applicable- Referral Program award- Employee Resource Groups (ERG) and committees to volunteer with- Carpooling Program- Price Smart membership- Pan American Medical and Life insurance- Cafeteria Subsidy**Our hybrid work model**Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.LI-Hybrid #LI-CL1Estimated Job Posting End Date:06-30-2024
