Bachelor's Degree
- Experience in program or operations or risk management with excellent relationship building and customer service skills
- Experience presenting complex information in a concise manner in written
- Track record of using data analysis to support business decisions
- Business proficiency in two of the following languages: English, Spanish, Italian, German.
At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust the Selling Partner Abuse team works with merchants, brands and customers to identify and prevent product abuse in areas such as copyright, trademark and counterfeit for our customers worldwide.
We are looking for an experienced manager (M/F/d) to develop the three teams further and to shape the future of Selling Partner Incident Management across regions. This team of risk managers investigates complex cases of suspected infringement of intellectual property and other abuse. We design and implement policies, tools and technology innovations to protect customers. We take appropriate action to defend intellectual property, to protect brands, and to ensure compliance with Amazon policies.
In this role you will partner with various other teams at Amazon including Brand Protection Strategic Partnerships, Retail, Product Quality & Safety, Selling Partner Performance, Counterfeit Crimes Unit, Legal, Compliance or Brand Registry. You will interact with Amazon leadership on complex investigations and you will improve the way Amazon protects customers from fraud and abuse.
About the team
Our Proactive Brand Protection Team is a worldwide team of Risk Managers experienced in the field of Brand Protection. We are an international and diverse team, collaborating closely while being located in different regions globally. We strive to identify, resolve and prevent brand-targeted abuse from the worldwide Amazon Stores. We handle escalations coming from brands and their internal Amazon stakeholders. We conduct holistic investigations, perform root cause analysis of escalation drivers, and pursue initiatives across global program teams to prevent future incidents related to the same root cause gap. We engage with brands and their stakeholders to support us during our investigation and de-escalate when needed.
Key job responsibilities
- Perform holistic investigations of brand's abuse reports, deep dives on brand and selling partner experience, identification of escalation root causes
- Analyze the likelihood and potential impact of identified risks on the organization's objectives and operations.
- Quantify risks using appropriate risk assessment methodologies and tools.
- Communication and engagement with internal and external stakeholders
- Own and drive improvements to Amazon processes and tools resulting from deep dive findings in collaboration with partner teams
- Develop and implement risk mitigation strategies and controls to reduce the likelihood and impact of identified risks.
- Collaborate with relevant stakeholders to design and implement effective risk management plans.
- Monitor the effectiveness of existing controls and adjust them as needed to address evolving risks.
San Jose, CRI
- Experience with intellectual property protection, impersonation, copyright, trademark or patent enforcement
- Experience with risk management, fraud, identity management and/or compliance
- Experience working with machine learning models and data science teams
- Master's Degree
- Business proficiency in additional languages, e.g. Mandarin, Japanese, Arabic
